Deleting your KidPair account and data

The apps "KidPair: Parental Control" and "KidPair — for the child", developer: PairedApps

This page explains how to delete your KidPair account and your family's data: in the app, on the website, or by e-mail if you don't have the app at hand. Simply uninstalling an app from a phone does not delete data on the server.

If you created the family

1. Open "KidPair: Parental Control".
2. "Family" → "Delete the family and all data".
3. Confirm.

Every adult of the family is notified at once, and the child's phones learn about the deletion. Then there is a week to change your mind: for 7 days any adult of the family can cancel the deletion. This protects against mistakes, and against someone who got into the account and wants to erase the history of the child's phone. After 7 days the family is deleted with all its data (see the list below).

Want to keep a copy? First tap "Family" → "Download a copy of the data" — one file with everything the server keeps.

If you created the family but want to leave and keep the family going

For example, the other parent keeps using KidPair and you no longer need it. Then the family does not have to be deleted — first hand it over to another adult of the family:

1. "Family" → "Hand the family over to another adult".
2. Choose the adult and confirm.
3. Delete your account with "Delete my account and leave the family" (it appears right after the handover; how it works is in the next section).

The adult you choose becomes the family's creator: they can add children, invite adults, delete the family and manage the subscription. You stay in the family as an ordinary adult until you delete your account. The family can only be handed to an adult who is already in it, and not while the family's deletion is scheduled. You can't undo the handover yourself — only the new creator can hand the family back. If there is no other adult in the family, first invite one ("Family" → "Adults in the family") or delete the whole family.

If you were invited into a family

A second adult (one who joined the family by invitation) deletes their account in the parent app with "Delete my account and leave the family". This happens at once, with no week of waiting: the sign-ins on your phones and browsers stop working, and the linked e-mail and recovery codes are deleted. The family, the child and their data stay with the family: the adult who created it decides about them. Records of your actions in the log the child sees ("Mum started a break") and your chat messages may stay in the family's history until their usual period ends (12 months and 30 days) and are then deleted.

Without the app: on the website

If an e-mail is linked to your account, sign in to the cabinet at kidpair.net/app with the code from the letter and open the "Account deletion" section (at the bottom of the menu). It has the same actions as the app: delete the family or hand it over to another adult (for the adult who created it) or delete your account and leave the family.

If you have neither the phone nor the e-mail

Write to privacy@pairedapps.net, say who you are in the family and what your child is called in KidPair. We delete the data only after making sure the letter comes from an adult of that family (for example, by asking you to confirm with a code), because deletion also destroys the records about the child's phone. We answer within 30 days.

Disconnecting only the child's phone

"Devices" → "Disconnect this device from the family". The child's phone removes its uninstall protection and switches its service off by itself; then the child app uninstalls as usual. Nothing more is collected from that phone; data already collected is deleted on its usual schedule (location, for example, after 30 days) or together with the family.

What is deleted

When a family is deleted, everything that belongs to it is deleted from the server:

• the children, their devices, rules, schedules, limits, places and school timetable;
• all location history, arrivals and departures, SOS alerts;
• chat messages, photos and voice notes, tasks and rewards;
• screen time, reports, the app list, call and "Sound around" logs;
• the log of adults' actions, device state, the child's messages to the developers;
• the accounts of adults who do not belong to another family, with their e-mail and sign-ins.

What remains, and why

• Database backups on the same server. They exist only for recovery after a failure and are deleted when they expire: no longer than 30 days. If the database ever has to be restored from a backup, we delete again, by hand, the families deleted after that backup.
• Letters already delivered to your mailbox stay there. Our technical copy of sent letters is deleted after 7 days.
• What is kept only on your phone: recordings of "Sound around" and calls (the "Music/KidPair" folder — delete it yourself; it stays even after the app is uninstalled), the child's card photo and a downloaded data copy.
• A letter to the developers with a child's message about a problem in the app may remain in the developers' mailbox; write to us and we will delete it.

We keep nothing else — not for advertising, not for analytics, not "just in case".

If a child asks

A child can ask an adult to delete their data, write to the developers from the child app's "Help" ("A problem in the app"), or write to privacy@pairedapps.net. A child does not delete the family themselves: SOS and contact with the family depend on it. We will consider the request together with the family's adults, taking the child's age and interests into account.

More about data and retention periods — in the privacy policy.